Return & Refund Policy
Effective Date: 1st August, 2025
Website: www.durgatarot.com
At Durga Tarot, we provide intuitive tarot readings and ethically sourced crystals, created and delivered with intention, care, and divine energy. Please review our return and refund policy carefully before placing an order.
Tarot Readings & Spiritual Services
All tarot services are personalized, time-sensitive, and energetically guided. Therefore:
- All sales are final. No refunds, returns, or cancellations once a session has been initiated (live session, video, email, or audio recording).
- Rescheduling: You may reschedule a booked session by contacting us at contact@durgatarot.com at least 24 hours in advance.
- No-shows / last-minute cancellations are not eligible for rescheduling or refund.
- Readings are for guidance and reflection only. They are not a substitute for medical, legal, psychological, or financial advice.
Crystals & Physical Products
All crystals and metaphysical products at Durga Tarot are:
- Authentic & natural (not synthetic)
- Certified and ethically sourced
- Packed with spiritual care and intention
Please note:
- Natural crystals may have unique inclusions, lines, color variations, or asymmetries — these are natural features, not defects.
- Weight and size may slightly vary from product descriptions or photos, as no two crystals are identical.
- We do not guarantee aesthetic perfection; our commitment is to authenticity, certification, and energetic value.
Before You Buy
- If you’d like additional photos or a video of any product, please email us before purchasing.
- By placing an order, you accept that each crystal is unique in shape, weight, size, and energy.
Return & Refund Terms
- All sales are final. We do not accept returns, exchanges, or cancellations after shipping.
- Refunds are not provided, except in the case of shipping damage.
In Case of Transit Damage
If your order is damaged in transit, please email contact@durgatarot.com within 48 hours of delivery with:
- A clear photo of the damaged item
- A photo of the outer packaging
- A photo of the shipping label
If approved, you may receive:
- A replacement (if stock is available), or
- A store credit equal to the item’s value (if replacement is unavailable).
⚠️ Refunds to the original payment method are not offered.
Energetic Responsibility & Care
We believe that every crystal and service reaches you for a reason — aligned with your soul’s journey.
To care for your crystal:
- Cleanse it regularly (moonlight, sunlight, sound, or selenite).
- Set an intention before use.
- Handle it with love, respect, and gratitude.
Final Note
By purchasing from Durga Tarot, you agree to this policy and the sacred nature of our offerings. We are a heart-centered, soul-led business — your trust means everything to us.
📧 For support: contact@durgatarot.com
✨ Thank you for choosing Durga Tarot — where divine guidance and crystal energy illuminate your path.